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Wedding Order Process

1. Quoting

Once we have gathered enough details about your requirements, we’ll provide a quote.

This initial quote may be adjusted if your design preferences change, but all changes will be communicated for your approval. Shipping costs will not be included in this initial quote.

 

2. Non-Refundable Deposit

To secure your booking, we require a $150 non-refundable deposit. This deposit ensures your booking is held and covers the time spent on consultations, quoting, and design conceptualisation and will be deducted from your final invoice. However, if you choose to cancel your booking, this deposit will be retained.

 

3. Conceptualisation

During this stage, we’ll collaborate via emails, phone calls, and messages to finalise your vision. We’ll discuss flower preferences, colour palettes, venue details, and any time restraints. Inspiration photos (e.g., venue, dresses, mood boards) are highly encouraged to help us design your bespoke florals.

 

4. 50% Deposit

A 50% deposit will be required to begin production. This invoice will be sent approximately 4–5 months before your wedding date.

 

5. Creation

We’ll start crafting your order about 3–4 months before your wedding date. This includes sourcing flowers specifically for your event. During this time, you’ll receive progress updates with photos to ensure satisfaction with the flower selection, style, and design.

 

6. Final Payment

Once your florals are complete, a final invoice (including shipping if applicable) will be issued. Payment must be made in full within one week of the invoice date. Delivery or pick-up will only proceed after the balance is settled.

 

7. Shipping or Pick-Up

Your florals will be shipped 2–3 weeks before your wedding date unless otherwise arranged. Please note that last-minute change requests during production may delay delivery. Alternatively, you’re welcome to pick up your order from our home studio in Beaudesert.

Wedding Order Refunds

Deposit

A $150 non-refundable deposit is required at the time of booking. This secures your date and covers the time spent on initial consultations, quoting, and design conceptualisation. If you cancel your booking, this deposit will be retained.

Cancellations

If you cancel your booking after paying the deposit, any additional payments made (beyond the $150 deposit) will be refunded.

Change of Mind

Refunds are not offered for change of mind after the final invoice has been paid and your items have been shipped. Throughout the creation process, we provide ample updates and photos to ensure your satisfaction.

Shipping and Delivery

We take every care possible to ensure that our floral pieces arrive safely to our customers. Each piece is carefully packaged to prevent damage during shipping. 
Premade Items - will be shipped within 2 business days, and depending on location should arrive between 3-5 business days.

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Shipping will be arranged through Australia Post, with tracking and Signature on Pickup. Please let us know if you wish to include insurance to your delivery! This will be at your own expense, but we will arrange it for you.


Special Order Items - we will communicate with our customers regarding any time constraints, but special orders will naturally take longer. We estimate between 2-3 weeks depending on the communication process and availability of specific flowers from our suppliers.

Special Order Vase Arrangements

Special orders are welcomed!

All items that we create can be custom made to suit colour themes or requirements.

In the event of a special request, we will contact our clients directly to chat about their needs and visions for their special items. A proposal and quote will be drawn up and once this is agreed upon, a contract will be provided and a deposit of 50% requested prior to starting the order.

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