Wedding Order Process
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1. Conceptualisation - We will communicate either by emails, phone calls, and messaging during the concept period! We will also supply a questionnaire which will help us determine your vision and needs including flower preferences, colour palettes, ideal use of the space and structures available, and exact item requirements. We encourage you to send us any inspiration photos, photos of your venue, pictures of your dresses (we absolutely LOVE wedding spam!) and to let us know well in advance about any time restraints you might have!
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2. Quoting – After your initial contact and once we have enough information from you regarding your requirements, we will put together a quote! Please note that this quote may be subject to change if design preferences change over the course of planning, however this will always be communicated to you for your approval.
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3. Deposit - We require a 50% deposit to start your florals! This invoice will be issued 3 to 4 months before your wedding or event, and works will not begin until this invoice has been paid.
4. Production – Once deposits are paid, we will begin your floral order. We will communicate throughout this time with progress photos to ensure that you are happy with the size, style and colour combinations. Time taken during production will vary depending on product availability and progress communications, however if our brides would like their items sooner, please let us know and all efforts will be made to complete it sooner!
5. Payment – Upon the completion of your wedding florals (approx. 1 month from your wedding date) we will issue a final invoice for the balance of your account + shipping as required which is to be paid in full prior to delivery or pick-up.
6. Shipping – Your florals will be shipped to you 2-3 weeks prior to your wedding date (unless otherwise planned) However please be aware that last minute change requests during the production period may add time and delay your delivery. Please let us know if you would like to add insurance to your delivery!
Pick-up from our home studio in Beaudesert is also welcome!
Wedding Order Refunds
Cancellations that occur prior to any deposit being paid will not incur any fees.
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Refunds will still be issued once works have begun (providing the bouquets are still in draft phase), but there will be a retained fee of $100. This is due to the time and effort spent conceptualising, designing and ordering flowers specifically for your wedding.
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There will be no refunds issued once your wedding order has been completed, except in extenuating circumstances at the discretion of Bloom Illusions. However, if you wish to cancel at this point, you will not be issued your final invoice. This does however mean that you forfeit any deposits already paid.
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Refunds are not offered for change of mind after full invoice is paid and your items are shipped.
SHIPPING AND DELIVERY
We take every care possible to ensure that our floral pieces arrive safely to our customers. Each piece is carefully packaged to prevent damage during shipping.
Premade Items - will be shipped within 2 business days, and depending on location should arrive between 3-5 business days.
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Shipping will be arranged through Australia Post, with tracking and Signature on Pickup. Please let us know if you wish to include insurance to your delivery! This will be at your own expense, but we will arrange it for you.
Special Order Items - we will communicate with our customers regarding any time constraints, but special orders will naturally take longer. We estimate between 2-3 weeks depending on the communication process and availability of specific flowers from our suppliers.
SPECIAL ORDER ARRANGEMENTS
Special orders are welcomed!
All items that we create can be custom made to suit colour themes or requirements.
In the event of a special request, we will contact our clients directly to chat about their needs and visions for their special items. A proposal and quote will be drawn up and once this is agreed upon, a contract will be provided and a deposit of 50% requested prior to starting the order.